Ticket FAQ
Have 3-Day Tournament Passes or did you receive tickets from a Vancouver Sevens representative? Your tickets are in your Vancouver Sevens Account Manager. Scroll down for Account Manager How To Guides and frequently asked questions.
Bought Single Day General Admission Tickets on Ticketmaster.ca? Your tickets are in your My Ticketmaster Account. Scroll down for How To Guides and frequently asked questions.
Have general questions about the tournament? Click here for our FAQ
How to Guides
How To View Your Tickets With Account Manager
How To Transfer With Account Manager
How To Accept Tickets Through Account Manager
How To View Your Single Day GA Tickets
Mobile Ticketing
Mobile ticketing is a new way to access your tickets through your mobile phone, offering a more convenient, safe and flexible way to view, send and receive your tickets.
Mobile tickets provide a safe and incredibly convenient way to distribute your seats to family, friends, and clients at BC Place Stadium. Through this method, you will be able to view, transfer and manage your tickets with ease, as well as avoid long lines on event days with quick access through mobile scanning. Most importantly, moving to mobile ticketing helps us achieve our goal of being the greenest tour stop on HSBC SVNS – a space we are very proud to be a global leader in. Mobile ticketing is now standard at all BC Place Stadium events.
- Convenient: Manage, transfer, donate or pay invoices for your tickets anywhere using smartphone
- Improved wait times: Quicker access into BC Place Stadium with quick mobile scanning
- Environmentally friendly: Eliminates thousands of pieces of paper from being thrown into a landfill.
- Safe and secure: Eliminates fraudulent tickets and risk for lost or forgotten tickets
- User friendly: Manage tickets in one central location. Transfer tickets to friends and family using Vancouver Sevens Account Manager.
BC Place Stadium has moved exclusively to mobile ticketing for all events. Many other stadiums, sport teams, concerts, Broadway shows and large scale events have adopted this ticketing method.
To view the barcode for your tournament passes, log in to Vancouver Sevens Account Manager on your smartphone.
Note*: Barcodes only appear when you view your tickets on a smartphone. You will not see a barcode when logged into Vancouver Sevens Account Manager on your desktop.
Understanding not all of our fans have a smartphone, you will also be able to go to Will Call at Gate H on event day and ask the Box Office staff to print your tickets for you. You will need to bring your account number and ID in order receive your hard copy tickets.
No, print at home tickets (PDF) are no longer available as a ticket delivery option.
With mobile tickets, all tickets are fully digital and only accessible on your mobile device. Your phone is your ticket.
Using Account Manager
- First payment will be paid upfront
- Second payment will be billed automatically one month out from the tournament
Your Vancouver Sevens Account Manager, is a Ticketmaster platform that allows you to view, send and receive tickets through your desktop computer or mobile phone. Customers with 3-day tournament passes or tickets from a Vancouver Sevens representative will need to have their own Vancouver Sevens Account Manager.
Previous ticket buyers: If you have purchased a ticket(s) to Vancouver Sevens in the last 4 years, an Account Manager profile has already been created for you. To access your profile, visit the Vancouver Sevens Account Manager by clicking on this link: am.ticketmaster.com/rugbycanada/. From there click the Sign in/Sign up button in the top right corner and select Forgot Password? Enter the email address you used to purchase your previous years’ tickets and follow the steps to reset your password.
New ticket buyers: If you have never purchased a ticket to Vancouver Sevens, you will need to create an account manager profile in order to purchase your 2020 tournament passes. Visit the Vancouver Sevens Account Manager by clicking on this link: am.ticketmaster.com/rugbycanada/. Click the Sign in/Sign up button in the top right corner. Follow the steps to create a new profile.
No, all Account Manager profiles are specific to the individual event. You must create a new account manager profile for Vancouver Sevens
Yes, all two-day tournament passes for Vancouver Sevens will need to be purchased using Account Manager.
Only Single Day General Admission tickets can be purchased from Ticketmaster.ca.
No, your login for ticketmaster.ca is separate from Vancouver Sevens Account Manager. Any 2-day tournament passes bought can be found in your Vancouver Sevens Account Manager.
Any single day General Admission tickets bought on Ticketmaster.ca will be accessed via your Ticketmaster account.
To pay your invoice, follow these steps:
- Log in to Account Manager at am.ticketmaster.com/rugbycanada
- Click on Invoice
- Select Payment Options
- Enter your information and do not use auto-fill
- Confirm the payment amount and accept the terms and conditions
- Click Continue